At ObraSensual, we want you to be completely satisfied with your purchase. If you are not happy with your order, we offer a 14-day free return and exchange policy for eligible items. Please review our return guidelines below.
Eligibility for Returns & Exchanges
✅ Time Frame: You have 14 days from the date of delivery to request a return or exchange.
✅ Condition: Items must be unused, unworn, and in their original packaging with all tags attached.
✅ Exclusions: Custom-made or personalized items cannot be returned or exchanged unless they arrive damaged or defective.
How to Initiate a Return or Exchange
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Contact Us – Email us at Contact@obrasensual.com with your order number and reason for return or exchange.
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Receive Return Instructions – Our team will provide you with a return label and detailed instructions.
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Ship Your Item – Send the item back in its original condition within 7 days of receiving the return label.
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Processing & Refunds – Once we receive and inspect your return, we will process your refund or exchange within 5-7 business days. Refunds will be issued to the original payment method.
Damaged or Defective Items
If you receive a defective or damaged product, please contact us within 48 hours of delivery with photos of the issue. We will arrange a replacement or full refund at no additional cost.
Additional Notes
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Refunds do not include any customs duties or taxes paid on international orders.
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We reserve the right to refuse returns that do not meet our policy requirements.
For any questions, feel free to contact us at Contact@obrasensual.com. We appreciate your trust in ObraSensual and look forward to providing you with the best shopping experience.